Returns Policy: To warranty our software quality, we offer a full-feature trial version of our software, with the only limitation of time of use and cubes available. Before you make any buy, returns are expressly prohibited. Products are being sold on a "Non-Returns" basis.

Delivery Method: Software will be available for electronic download only; download includes Software, Documentation and Training Materials. High speed internet required. Orders will be fulfilled after receipt of payment, during normal business hours. You will receive your license and download information directly from us via email, within 3 business days.

Included Training and Support: When you buy a license of Radial Viewer, Special Edition for QuickBooks® Users, you will also receive certain services regarding upgrades, training tools and support included for a period of 60 days after the purchase. The services described below are the “Basic Support Package”.

Support: Support services are oriented to help you to solve a specific problem that you could have with Radial Viewer and/or the SQL Anywhere® connection (the database licensed with Radial Viewer, Special Edition for QuickBooks®), including trouble shooting and provision of updates. The support services are not oriented to provide training, customization or other services; the training process is attended as defined in “Training Tools”; other services are attended as defined in Special Support Adds. To ask for support, send an email to support@gaussSoft.com or access the live support chat trough www.GaussSoft.com; you must provide your customer information provided in your license registration process. Included with your license purchase, you will have 60 days support services from the registration date. You could extend your support services buying annual extensions or incident-based support packages.

Training Tools: Radial Viewer is really intuitive and easy to use, strictly designed for non-technical users, providing them access to pre defined or user-published analytical reports, and to create their own without help from technical support personnel or consultants. With the 10 minutes presentation video (flash) you will be aware of the possibilities with Radial Viewer, and the power you are about to receive. For a more complete instruction, covering almost all your questions, review the 30 minutes training video provided in the installer or in the Customer Zone, with no extra charge. You can also access the “How to … Radial Viewer’s guide” that will let you clarify with more detail, specific questions about Radial Viewer. You can also check for our Radial Viewer, Special Edition for QuickBooks® FAQ.

Upgrades: The latest releases of our software are easy to install and configure. For the first 60 days after your purchase registration, you will be able to download for free the upgrades available, including fixes and product enhancements that may result during this time.

Extend basic support package: Support, training tools and upgrades services included with your purchase for 60 days, can be extended for 1-year period, paying a fee as indicated in “Support Prices”.

Special Support Adds: If you have special needs and want a specialized service not included as mentioned above, you could buy an incident-based support package. This service will be provided using email, live chat support service, IP voice communication and/or GoToMeeting (for Internet desktop sharing). Considering requests traffic, your answer may be not answered immediately. Please, leave a message indicating your customer information and briefly describing your request, and we will contact you within the next 2 business day.

Support Terms: To receive the support services, you must define a primary support contact person, and provide the contact information as given in the registration process. GaussSoft reserves the right to contact the designated contact person when significant operational issues exist and require action or further information from the customer. The primary support contact person will be considered as the one authorized to request for support. To contact support, send an email to support@gaussSoft.com or access the live support chat trough www.GaussSoft.com; you must provide your customer information provided in your license registration process. For getting help from technical support is necessary that you: • Before asking for support, review the training tools available, to make sure you are operating the system as expected, and that your answer is not included in the documentation available. • In your request, send us an enough amount of detail about your problem or request. Whenever you get an error message, send a copy of the screen showing the error, using ALT - Print Screen to copy a screen to a clip board, and then use Paste (CTRL - V) to paste the screen into a Word document. If you can’t do this, at least be sure to write down exactly what is says. Your request must include also a description of what you where doing before the error or problem occurred. This way our support team may be able to help more efficient and precisely. You will be notified via email when an update is available to download. GaussSoft will only maintain the last two versions of the software. To access the services, you must have a current version of the software.

Miscellaneous: The provision of support services and related services are subject to the license agreement terms, as they are specific for the licensed product. The services requested must not be related to other software products, hardware, business consulting, or others not directly related with the software. GaussSoft may change the Terms of Service from time to time. By continuing to use the Service, you agree to be bound by such modifications. You acknowledge and agree that you must provide for your own access to the World Wide Web and pay any service fees associated with such access, and provide all equipment necessary for you to make such connection to the World Wide Web, including a computer and modem. GaussSoft is the owner and/or authorized user of any trademark, registered trademark and/or service mark appearing at this Web site, except as expressly defined, and is the copyright owner or licensee of the content and/or information on this Web site. You may print a copy of the information on this site for your personal use or records. If you make other use of this site, except as otherwise provided above, you may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to penalties. GaussSoft does not grant any license or other authorization to any user of its trademarks, registered trademarks, service marks, or other copyrightable material or other intellectual property, by placing them on this Web site.

Other Information If you wish to make purchases through the Web page, you may be asked by the merchant or information or service provider from whom you are making the purchase to supply certain information, including credit card or other payment mechanism information. You agree not to hold GaussSoft liable for any loss or damage of any sort incurred as a result of any such dealings with any merchant or information or service provider through the Service.

You agree that all information you provide any merchant or information or service provider through the Service for purposes of making purchases will be accurate, complete and current.

You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You also will be responsible for paying any applicable taxes relating to purchases. GaussSoft may employ active license management technology. You agree to have and maintain an active internet user access service between your computer and the internet to enable GaussSoft to communicate with you at all times without restriction. You shall ensure that GaussSoft’s communications with you are not blocked by any “firewall” related software or other methods.